low stress handling – Green Acres Kennel Shop Blog

Selecting A Pet Care Provider – Yes! A Trend Towards Kinder and Gentler Professional Pet Care – A Veterinary Perspective – Part 3

This article first appeared in the July 2015 edition of the Downeast Dog News.

When this series started back in April, the intent was to alert pet owners that not all pet care services are pet-friendly and to emphasize the importance of making sure a pet has the most positive experience possible when it is boarding, day-caring, being groomed, training or while at the veterinarian. All of these animal care services can be done with a pet friendly approach; our pets deserve that. In this column I’ll be focusing on visits to the veterinarian and how many in the veterinary community are working to make those visits fear-free.

Few people look forward to visiting the doctor or the dentist so we should not be surprised when our pets get anxious at the veterinarian. A healthcare usage study by Bayer Veterinary indicated that 37% of dog owners and 58% of cat owners said their pets hate going to the vet¹. Going to the vet can be a frightening experience and fear is a powerful emotion. According to Dr. Marty Becker, “Fear is the worst thing a social species can experience and it causes permanent damage to the brain.” As a Certified Dog Behavior Consultant, I work with many dog owners and their dogs, often on fear related issues. It is a basic survival mechanism that allows fear to be locked into a memory in an instant and that trauma can be remembered for a lifetime. While these fears may be overcome, it can often take weeks, months, and even years of work to do so.

Unfortunately, if we as pet owners and the pet care professionals handling our animals don’t recognize the signs and detrimental effects of stress and fear in our dogs and cats we cannot help them. In her blog The Science Dog, Linda P. Case recently wrote about fear and two research studies² that examined how well owners and pet care professionals recognized and responded to signs of stress and fear in dogs. The first study indicated that over 90% of the people that participated could tell when a dog was happy; however, only 70% of dog professionals and 60% of dog owners could identify the fearful dogs. [bold emphasis mine]. That means a significant number of pet professionals and dog owners cannot tell when their dog is stressed or afraid. Clearly there needs to be more education in this arena.

The late Dr. Sophia Yin, a veterinarian and animal behaviorist, made it her mission to educate other veterinarians, pet professionals and pet owners on how people can better understand and interact with pets so as to reduce stress for all concerned. Her seminars, DVDs, and book on low stress handling of pets have helped pet professionals make their practices “pet-friendly.” When professionals can identify fear and stress, and know how to respond accordingly, they can make efforts to minimize or eliminate it so that pets actually enjoy visiting and being handled. At the same time, the skills learned help staff become more competent in animal handling, resulting in improved safety for all parties and reduced costs. Pet professionals, pet owners and pets are all benefiting tremendously from these practices³.

Many other veterinarians are also addressing this issue. Dr. Marty Becker is a veterinarian who is actively educating his colleagues on the importance of fear-free veterinary visits. In January, Dr. Becker presented on this topic at the North American Veterinary Community conference¹, one of the largest continuing education events for veterinarians in the world. He talked about the Hippocratic Oath taken by veterinarians which emphasizes “First do no harm” and to “Cure sometimes. Treat often. Comfort always” [bold emphasis mine]. He discussed how the intense focus on medicine has caused veterinarians to sometimes neglect the parts about doing no harm. Dr. Becker continually underscores the value of making sure a patient is comfortable.

The trend toward fear-free veterinary visits is rapidly growing. A Google search of the words “fear free veterinary visits” yields about 819,000 results. The website DVM360, a website for the veterinary community, lists 19 articles on the fear-free philosophy from April 1^st through June 5^th alone.

With this trend, the move towards “Fear-Free” veterinary care is alive and well in Maine. Kate and I recently invited Dr. David Cloutier, from the Veazie Veterinary Clinic⁴, to join us on The Woof Meow Show to discuss his clinic’s approach to fear-free veterinary care. Dr. Cloutier is clearly very passionate about this topic. He explained how it’s not only the best approach for the vet, the vet’s staff, the pet owner and the pet, but is also personally very rewarding.

On our show with Dr. Cloutier we talked about dogs and cats and the fact that creating a fear-free visit for a cat is every bit as important as a fear-free exam for a dog however, because of a cats highly developed flight or fight instincts, doing so takes even more effort. Dr. Cloutier worries that if a cat owner has a bad experience taking their cat to the veterinarian that they may never go back to any veterinarian. This can result in very negative consequence for that cat’s health which is why making every visit a good one is so essential.

Some of the things that Dr. Cloutier and his team at Veazie Veterinary are doing to make a pet’s visit fear-free include staff training on behavior, stress, and canine and feline body language, having separate waiting areas for dogs and cats, being patient and allowing pets time to settle, minimizing restraint as well as the number of people in the room with the animal during an exam and treatment, using high-value treats to reward calm behavior and to desensitize a pet to any perceived threats, using pheromones like Feliway with cats to help calm them, and teaching clients what they can do at home to help prepare their pets for a visit to the vet.

It is essential for all pet care professionals to be following a pet friendly, fear-free philosophy if we are going to do well by your pets. If one of us causes a pet to have a fearful experience, due to the way the brain processes and remembers fear, that animal may now fear all of us.

Lastly, we talked with Dr. Cloutier about the role of the pet owner in reducing stress. That role starts with learning about your pet and signs of stress and discomfort. Next it requires you to be an advocate for your pet and all of the people that participate in your pet’s care. You not only need to make sure that pet professionals that care for your pet follow a pet friendly philosophy, but you also want to make sure that family members and friends that care for your pet also follow your philosophy. Your pet cannot speak for themselves so please ask questions and speak on their behalf. They’ll be glad you did.

Next month’s article will be focused on specific things you can do at home to help prepare your pet for a visit to your veterinarian, a boarding kennel, the groomer, or a training class.

References

¹ Creating Fear Free® Veterinary Visits Puts Pets Back Into Practices -DrMartyBecker.com, Presentation at NAVC – http://www.drmartybecker.com/wp-content/uploads/2015/01/Creating-Fear-Free-Veteirnary-Visits-NAVC-15-FINAL.pdf

² Fear Itself, The Science Dog, June 9, 2015, by Linda P. Case – https://thesciencedog.wordpress.com/2015/06/09/fear-itself/

³ http://drsophiayin.com/

⁴ http://www.veazievet.com/

Other Links of Interest

Signs of anxiety and fear in dogs from Dr. Marty Becker – http://dvm360.com/sites/default/files/images/pdfs-for-alfresco-articles/Signs_of_anxiety_fear.pdf

Links to the first two part of this series can be found below.

Selecting A Pet Care Provider – Yes! A Trend Towards Kinder and Gentler Professional Pet Care – Green Acres Kennel Shop’s “Pet Friendly” Philosophy – Part 1 – <Click Here>

Selecting A Pet Care Provider – Yes! A Trend Towards Kinder and Gentler Professional Pet Care – The PPG – Part 2 – <Click Here>

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Don Hanson is the co-owner of the Green Acres Kennel Shop (greenacreskennel.com) in Bangor. He is a Bach Foundation Registered Animal Practitioner (BFRAP), Certified Dog Behavior Consultant (CDBC), Associate Certified Cat Behavior Consultant (ACCBC) and a Certified Professional Dog Trainer (CPDT-KA). He produces and co- hosts a weekly radio show and podcast, The Woof Meow Show heard on The Pulse AM620 WZON and streamed at http://www.wzonradio.com/ every Saturday at 9 AM. A list of upcoming shows and podcasts of past shows can be found at www.woofmeowshow.com. Don also writes about pets at his blog: www.words-woofs-meows.com.

Selecting A Pet Care Provider – Yes! A Trend Towards Kinder and Gentler Professional Pet Care – The PPG – Part 2

This article first appeared in the May 2015 edition of the Downeast Dog News.

Trust. Before becoming part of the pet care service industry I found it essential to get to know someone very well before entrusting them with the care of my pets. It’s a character trait that I find essential when leaving my pets in the care of someone other than myself. I need to be confident that my furry family members will be cared for to my standards.

I find that those of us that work with pets professionally are often trusted without a great deal of questions. Many seem to assume that because we work with animals that we will care for their pet the same way that they would. While I believe that is true for me and my staff at Green Acres, there are people in the pet care services industry where that can be a dangerous assumption, as noted below.

Last month a post came through on my Facebook feed with the title “Unauthorized Use of Shock Collar Angers Dog Owner.” It referenced a story reported by KSNV My News 3 in Las Vegas which discussed a pet owner who left their dog with a pet sitter, only to come home and to discover that the pet sitter had used a shock collar on their dog. The dog’s owner had not been told this would happen, nor would it have been something they would have authorized. The dog’s owners were rightfully upset and angry and were stunned that something like this could happen. This is exactly the type of behavior in the pet care service industry that I was warning pet owners about in my last column. And yes, this type of thing has happened in Maine, more than once.

When I share stories like the one above the usual response I get is moral outrage followed by “How can something like this happen?” That’s when I explain what I feel are three reasons why this can and does happen.

The pet care service industry is minimally regulated if regulated at all. Regulations typically only occur at the state and/or municipal level and often only focus on a facilities cleanliness, amounts of space and a pet’s physical care. A pet’s mental or emotional well-being is simply not covered in most regulations. Here in Maine, pet boarding facilities are regulated but there is no professional standard of knowledge that is legally required of the people that own and manage and care for the pets that they board. For example, there is no standard that says a boarding kennel operator needs to be knowledgeable about; pet first aid and CPR, canine social behavior, feline social behavior, species specific communication, and the supervision of animals in group play. Those that do not offer boarding but only provide daycare, group play, pet sitting, grooming and training are essentially not regulated at all. Just because someone likes dogs and has had a dog of their own does not mean that they have the knowledge and experience to safely care for the pets of others.
Pet parents assume, with good intentions, that everyone in the pet care industry has the requisite knowledge and experience to properly care for pets, loves pets, and wouldn’t intentionally do anything harmful to a pet. That is a dangerous assumption and as I noted in last month’s column there are some questions a pet parent should always ask before leaving their pet in someone else’s care.
The pet care industry does not currently have a universally accepted standard of care that encompasses the physical, mental and emotional well-being of pets. Fortunately that is changing with the advent of the Pet Professionals Guild, the first international organization to be committed to being “The Association for a Force-Free Pet Industry”

The Pet Professional Guild (PPG) was founded by Niki Tudge in 2012. PPG’s focus started on dog training and the need to help the industry move beyond the out-dated concepts of dominance and coercion/punishment based training. Today the PPG is open to all in the pet care services industry as well as pet owners. In a recent interview on The Woof Meow Show, Ms. Tudge described PPG as a place where professionals could come together and help each other, support each other, learn from each other, and network. Additionally, she described PPG as a meeting place where pet owners could access those pet professionals that share their values. She stated: “It is a place where we can advocate for how we believe our pets should be trained and cared for.”

At the heart of the Pet Professionals Guild commitment to force-free pet care is their “Guiding Principles.” A pet care professional can only become a member if they agree to abide by these principles which are clearly stated on the PPG website. Section one states: “To be in anyway affiliated with the Pet Professional Guild all members must adhere to a strict code of conduct. Pet Professional Guild Members Understand Force-Free to mean: No shock, No pain, No choke, No fear, No physical force, No physical molding, No compulsion based methods are employed to train or care for a pet.” To me that’s pretty clear and fits right in with how we have officially defined “pet friendly” at Green Acres for years. Based on feedback we get from our clients at Green Acres,’ I’d say a significant majority of pet parents are looking for pet care providers that comply with this type of standard but as I’ve noted before, people need to ask to make sure providers do indeed actually comply with these standards.

On the May 2^nd/3^rd edition of The Woof Meow Show Niki, Kate and I discussed the growth of doggie daycare and the lack of professional standards and regulations. We discussed how supervising dogs playing together requires extensive knowledge and training in order to keep dogs safe and to make sure that every dog is having a good time. Niki indicated that PPG will be launching an accreditation program for dog trainers, behavior consultants and other pet care professionals in the coming months. Green Acres’ has developed its own extensive training program for our staff but we look forward to learning more about PPG’s move towards industry wide standards because we know they are necessary so that all families can feel comfortable when they leave their pet in someone else’s care.

The Pet Professional Guild was founded in 2012 and in less than three years has grown to over 4000 members across 27 countries. Pet owners can join for free and get access to webinars, some free, the PPG publication “Barks From The Guild,” and other great articles.

The Pet Professional Guild website (http://www.petprofessionalguild.com/) can also be a valuable resource for pet owners to find trainers, boarding facilities, daycares, groomers and others that share PPG’s force-free philosophy and that have committed to abide by PPG’s Guiding Principles. If the couple in the news story “Unauthorized Use of Shock Collar Angers Dog Owner” had selected a PPG professional member, their dog wouldn’t have ended up wearing a shock collar.

If you’re a pet owner/parent I encourage you to join PPG. What have you got to lose, it’s free! If you are a provider of services to pets (boarding kennel, daycare, pet sitter, dog walker, groomer, trainer, behavior consultant, vet tech and veterinarian) I encourage you to take the pledge to commit to force-free pet care by joining PPG and supporting other force-free pet professionals.

Next month I’ll wrap up this series with a discussion of what veterinary clinics are doing to make your pet’s visit to the vet fear-free.

Links to the other two parts of this series can be found below.

Selecting A Pet Care Provider – Yes! A Trend Towards Kinder and Gentler Professional Pet Care – Green Acres Kennel Shop’s “Pet Friendly” Philosophy – Part 1 – <Click Here>

Selecting A Pet Care Provider – Yes! A Trend Towards Kinder and Gentler Professional Pet Care – A Veterinary Perspective – Part 3- <Click Here>

Selecting A Pet Care Provider – Yes! A Trend Towards Kinder and Gentler Professional Pet Care – Green Acres Kennel Shop’s “Pet Friendly” Philosophy – Part 1

<Updated 2MAR17>

This article first appeared in the April 2015 edition of the Downeast Dog News.

Leaving your dog at a boarding kennel, doggie daycare, grooming salon, training facility, veterinary clinic or even leaving them at home with a pet sitter is not a decision you should make lightly. The question you need to ask yourself is: what happens once you are gone? How will your pet be treated? Will your pet be comfortable and relaxed during their stay with their caregivers? While there are many wonderful facilities that could easily and honestly answer that your furry companion is in great hands; this is not true for all. However, it is with great relief that I can say with some confidence that we are beginning to see a trend toward kinder and gentler professional pet care. Today, the terms “pet friendly,” “force-free,” and “fear-free” are becoming much more commonplace in our industry.

In 2012, the Pet Professional Guild was founded in an effort to “provide educational resources to pet trainers and professional pet care providers and advocates for mutually agreed guiding principles for the pet care industry. PPG partners, members and affiliates focus on each pet’s physical, mental, environmental and nutritional well-being adhering to a holistic approach to the care and training of family pets.” In a nut shell, the ultimate goal of the PPG is to be “The Association for a Force-Free Pet Industry.” At the same time, thanks to the efforts of the late Dr. Sophia Yin and Dr. Marty Becker, veterinarians are learning how they too can make your pet’s visit to their office a fear-free experience.

Nevertheless, the reality is that the terms “pet friendly,” “force-free” and “fear-free” have no legally binding definition. These standards are voluntary and not mandated by any regulatory agency so it is still a case of “buyer beware.” Even though many facilities are licensed by the state, nothing in the law requires staff training or that a facility focus on minimizing stress and anxiety for the animals in their care. Nor do these laws restrict facilities from using aversives such as squirt bottles, citronella collars or other confrontational techniques. It is in your pet’s best interest that you have a discussion with any prospective pet care provider before leaving your pets in their care. The following are some questions that you should ask:

Is your staff trained in canine behavior, body language and stress signals?
How will you handle the situation if my pet is scared or fearful?
What do you do if my dog barks while they stay with you?
How does your staff respond if a pet growls?
How is the staff trained to respond if my dog jumps on them?
Will my pet interact with other pets that are not part of their family? If so, how will these interactions be supervised?
Are punishers, such as squirt bottles, ever used?
Will my pet ever wear a shock, citronella, choke or prong collar while with you?
Would your staff ever attempt to dominate or alpha-roll my dog?
During peak times, do you overbook? Is there a chance my pet will be boarded in a crate instead of an indoor/outdoor run?
At what point do you stop a nail trim or a grooming if the dog is showing signs of stress and discomfort? How and when do you decide if an animal will be muzzled?
Are you and your staff members of The Pet Professional Guild and do you follow their “Force-Free” philosophies?

The following is a recent example of how we worked with a dog boarding at Green Acres for the first time:

A new dog arrived for its first boarding stay. It was placed in its indoor/outdoor kennel. Immediately the dog began to back away and growl at staff when they attempted to approach it to take it outside. The pet care technician on duty contacted the manager who then came to assess the situation. Very slowly, and allowing the dog to do all the approaching, the manager was able to hook the dog to its own leash and the dog was taken for a walk to get an opportunity to assess the environment. The dog was walked on leash several times the first couple of days, by multiple staff members, until it reached a point where it was very relaxed and comfortable in the kennel. In addition, a DAP/Adaptil (dog appeasing pheromone) diffuser was plugged in near this dog’s kennel.

On this dog’s final day, it was scheduled to have a grooming. The dog was very good for the bath, but when it was time for the nail trim, it immediately tensed and became agitated. The decision was made to not to do the nails. The dog in question had progressed so far, from being absolutely terrified on day one to having a good stay, and we did not want to undo that progress. It was imperative for this dog’s future kenneling experiences that this first visit end on a good note, and forcing a nail trim would not have been beneficial to the mental health of the pet.

While we understand, and even expect, that a trip to the boarding kennel, groomer or veterinarian will have some associated stress for your animal, the onus is on those of us in the industry to make these visits as relaxing and fear free as possible. These changes need to happen system wide and here at Green Acres we call upon all other facilities to join the movement and become pet friendly facilities and we also call upon you, the consumer, to see that it happens.

For more information on Green Acres philosophies on “Pet Friendly” pet care, visit our website and look for our position statements on Pet Friendly Pet Care and Position on the Use of Dominance and Punishment for the Training and Behavior Modification of Dogs.

Next month, we will go into a discussion about the Force-Free philosophy of The Pet Professional Guild and their efforts to educate pet guardians and the pet care services industry about force-free pet care. In addition, we will explore what veterinary clinics are doing to make your pet’s visit to the vet fear-free.

Links to the other two parts of this series can be found below.

Selecting A Pet Care Provider – Yes! A Trend Towards Kinder and Gentler Professional Pet Care – The PPG – Part 2 – <Click Here>

Selecting A Pet Care Provider – Yes! A Trend Towards Kinder and Gentler Professional Pet Care – A Veterinary Perspective – Part 3- <Click Here>

Green Acres’ First Statement on Being A Pet Friendly-Facility – <Click Here>